Although, we wish we could accommodate all changes…we fulfill orders very quickly! Once your order has been confirmed, it’s not possible for you, or us, to change it prior to dispatch. Please ensure all your information is correct before submitting your order. However, if your order is not yet shipped out, feel free to contact us and we will happily cancel your previous order, so that you can reorder the correct item. Please note that given the speed at which certain items sell out, we cannot guarantee that your item(s) will be available if your order is cancelled.
Any customs or import duties are charged once the package reaches its destination country. These charges must be paid by the recipient of the package. Our retail prices do not factor-in the costs of a countries import duties, therefore we cannot be responsible for these charges.
Unfortunately, we have no control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country. To ensure there aren’t any surprise charges upon arrival to your country, you can contact your local customs office for current charges before you order.
Unfortunately, our software does not allow us to adjust prices to finalised purchases. Once your order has been confirmed, it’s not possible for you, or us, to change it prior to leaving our facility. Please ensure all your information is inputted and correct before submitting your order, including your discount code (if applicable). If your order is not yet shipped out, contact us and we will happily cancel your previous order, so that you can reorder with the discount code applied. Please note that given the speed at which certain items sell out, we cannot guarantee that your item(s) will be available if your order is cancelled.
Due to the high demand of our popular styles, colours and sizes, they can sell out very quickly. While certain products are very exclusive and only released on a limited run, most of our items are restocked regularly. Please check the products regularly as we hope to restock items as frequently as possible.
Items purchased from 1HUNDY Apparel may be returned within 28 days of purchase. You must communicate your intention to return the item(s) within 14 days of purchase. All items must have their original tags attached and be unworn and unwashed. Please be sure to check the size guides before purchasing to reduce the likelihood of having to return the item. If we feel the item has been used, worn, detagged and retagged, washed or damaged in any way we will not accept the item back as a return.
Please visit https://www.1hundystore.com/returns-exchanges/ for further assistance.
Any exchanges must be for products of equal or lesser value. If requested items are of lesser value than the original product(s) being exchanged, you will be issued a store credit for the remainder.
If a product you are requesting is out of stock at the time the return arrives, you will be issued store credit for that product. Please list alternative options on the return form if you prefer a direct exchange.
Unfortunately, we are not able to accept backorders at this time.
*If a product is individually marked as final sale, that voids the standard return policy.
On receipt of an order we try to fulfil it within 2-7 days depending on the shipping destination. If your product is sourced from our US fulfilment location and is being sent to the UK then please allow for a delivery time between 7-10 days. Products shipped from the EU to the EU or the UK should arrive within 3-5 days depending upon the carrier. If you are concerned about a product which has taken a while to be delivered please either check with your country import customs and excise border control or contact us at: email@example.com and we will investigate this for you.
We are not able to accept returns for 1HUNDY Apparel products not purchased directly through our website for any reason. We recommend initiating a return with the retailer you purchased them from. They should be able to help you further. We do not sell our brand through third party retainers at this time so if you have purchased a 1HUNDY branded item from anywhere else other than the online store at: www.1hundystore.com it is likely to be a reproduction and in breach of copyright law.
Please allow 2-3 weeks from the time that you ship your item(s) back to us to process your return/exchange. Once it has been processed, you will receive a shipping confirmation email along with a tracking number, or an email confirming the store credit issued.
Please refer to our return/exchange page: https://www.1hundystore.com/returns-exchanges and describe the defectiveness of the item. Once submitted, we will review your request for approval. Once we have approved the defect you will receive a prepaid shipping label via email along with further instructions and a RMA form to include in the returned package.
Your satisfaction is our number one priority, and we will make sure you receive the high quality product that you can expect every time from 1HUNDY.
All items purchased at a discounted price are final sale, thus we cannot offer returns or exchanges for these items. This includes holiday sales, site-wide or product specific flash sales, and items purchased using sale codes. (This does not include items ordered using a 1HUNDY discount code.)
You will be responsible for paying postage on any returns. If you request an exchange, the standard shipping fee on your exchanged item will still apply.
If you have a defective item or received the wrong product, we will send you a prepaid return shipping label upon product check approval. We will also waive the standard shipping fee on your replacement item. Please contact firstname.lastname@example.org if you have additional questions.
Rest assured, your return will be processed. To ensure a fast turn-around time on returns and exchanges, please do not email more than once regarding the same enquiry. Please also be sure to get a tracking number when shipping items back to us. You can refer to the tracking number to check the status of the shipment. Upon being returned to our facility, we will typically process your return within 2-7 business days.